Concierge Session
Your own bitcoin expert, live on video
The session is built for everything a phone call can't handle. Book a private video call with our team, dedicated entirely to you and your situation.
ELEVATED SUPPORT
We’re fluent in bitcoin and plainspeak
Your concierge session is a 1 hour video call with an expert who can see exactly what you're working with. Ask about items we cannot address on a phone call, or anything you need.
- Handle a deposit or withdrawal
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- Key replacements
- Review your security setup from start to finish
- Managing seed phrases
- UTXO management
- Get help in an urgent or time-sensitive situation
Premium Service Suites
Need help with setup?
Skip the heavy lifting with Premium Service Suites. Includes a dedicated bitcoin expert who guides you through vault setup, security review, and backup verification across multiple one-on-one sessions.
The Concierge Onboarding service was fantastic. Incredibly helpful and thoroughly answered the questions my wife and I had. We feel more secure than ever about our future having taken our Bitcoin into self-custody with Unchained.
Concierge Sessions are included with Signature
Signature clients have access to a dedicated account manager for direct, white-glove support that moves at your pace, and same-day emergency response.
